Terms and Conditions
RNA Supplies Ltd follows the following set of terms and conditions:
‘RNA SUPPLIES’, RNA Supplies LTD – Spirit House 8 High Street, West Molesey, KT8 2NA trading as ‘RNA SUPPLIES’. ‘The Customer’ refers to any firm, company, person or persons who purchase or agree to purchase goods from ‘RNA SUPPLIES’.
1. PRICES AND PAYMENT
1.1 All printed prices are net and exclusive of VAT. VAT will be charged on all invoices at the appropriate rate (except on items which are zero rated). This price list supersedes all previous price lists. RNA SUPPLIES reserve the right to amend these prices at any time in its absolute discretion and to correct clerical omissions and errors. Prices are subject to change without prior notice.
1.2 RNA SUPPLIES will invoice at cost all packaging, carriage charges, tax and duties on any order to be delivered outside mainland UK (mainland England, Wales and Scotland). RNA SUPPLIES reserve the right to charge a handling charge on any items that are invoiced via RNA DSUPPLIES and supplied via a third party.
1.3 Payment of the price and VAT is due upon placement of online orders, an invoice will be automatically raised. For direct bulk orders, where payment is not taken at order placements, If the Customer is in default in paying any sum as and when it becomes due, RNA SUPPLIES shall have the right to suspend all further deliveries until the default is made good.
1.4 In the event that the Customer fails to pay any monies by the due date interest may be charged at the rate of 2% per month accruing daily. The Customer shall also indemnify against expenditure on all costs of recovery including legal fees on an indemnity basis without limit and any associated costs reasonably incurred. All banking charges incurred by RNA SUPPLIES in respect of dishonoured cheques will be payable by the Customer.
1.5 RNA SUPPLIES Retains ownership of the goods until they are paid in full.
1.6 Where prices shown are ‘per 6’ or ‘per 10’ etc… the price indicated is the price for each of 6 or 10 units, not the total sale price.
1.7 RNA SUPPLIES reserve the right to amend any verbal or written quotations at any time in its absolute discretion and to correct clerical omissions and errors. Prices are subject to change without prior notice.
2.1 RNA SUPPLIES shall endeavour to dispatch all orders received before 5pm for next working day delivery however delivery dates and times specified are approximate only.
2.2 RNA SUPPLIES reserves the right to charge the Customer for delivery.
3. RETURNED GOODS (NON-PHARMACEUTICAL) & CANCELLED ORDERS
3.1 Goods not in the RNA SUPPLIES brochure that are obtained directly from the manufacturer at the Customer’s request will not be accepted if returned without prior written authorisation. Orders of this nature can only be cancelled prior to delivery to the Customer where RNA SUPPLIES has yet to receive the goods from the manufacturer. RNA SUPPLIES reserve the right to raise a reasonable cancellation charge and in addition to invoice the Customer for any cancellation charge levied by the manufacturer.
3.2 Goods shown in the RNA SUPPLIES brochure will only be accepted for return on the following conditions:
3.2:1 Goods will not be accepted for credit without prior authorisation. Returned goods must be accompanied by the Customer account number, the invoice number and full details of the reason for return. The Customer must email on firstname.lastname@example.org for a returns number which must also be included with the returned goods.
3.2:2 Returned goods must be in a saleable condition (inclusive of all original packaging, unopened and unused). All returns must be suitably packaged; items with shipping labels on the original packaging will not be credited. Sharps/Single Use and Tamperproof seals cannot be returned once the seal is broken.
3.2:3 Returned goods must be received at RNA SUPPLIES within 7 days from the date of delivery.
3.2:4 Returned goods received after this time or without prior written authorisation will incur a restocking charge to the value of 10% of the net price (as per invoice).
3.2:5 Where goods are received by the Customer in an unusable condition the Customer must inform RNA SUPPLIES in writing within 3 days of delivery; thereafter, unless otherwise instructed, items must be returned in accordance with these conditions.
3.2:6 RNA SUPPLIES reserve the right to invoice the Customer (at manufacturers RRP) for promotional stock originally sent free of charge (eg. on a Buy 1 get 1 Free promotion) if the Customer later returns stock for credit but retains the item that was originally sent free of charge.
3.2:7 RNA SUPPLIES reserve the right to invoice the Customer (at manufacturers RRP) for promotional gifts originally sent free of charge (eg. gifts associated with a level of spend on an order) if the Customer later returns stock from the order for credit but retains the gift that was originally sent free of charge.
3.2:8 RNA SUPPLIES accept no responsibility for returned goods which are lost or damaged in transit. It is the Customer’s responsibility to ensure that goods are adequately labelled and packaged.
3.2:9 In addition to the above clauses all returns of Clinical Workwear including Footwear will incur a restocking charge to the value of 10% of the net price (as per invoice) unless returned goods are received at RNA SUPPLIES within 7 days from date of delivery, in saleable condition (See 3.2:2) and with prior written authorisation.
3.3 Providing these conditions are met, upon receipt of returned goods a credit will be raised.
3.4 If these conditions have not been met as stipulated RNA SUPPLIES reserves the right to not to accept the goods for return and to destroy or demand destruction of said goods.
4. RETURNED ANAESTHETICS, PHARMACEUTICALS AND LICENSED GOODS
4.1 In addition to clause 3 all goods with a product licence cannot be accepted for credit if the seal or outer packaging has been damaged or removed.
4.2 Pharmaceuticals will only be accepted for return by RNA SUPPLIES for the following reasons:
4.2:1 To correct an error in delivery or ordering provided it is reported within 3 calendar days of the delivery of the goods and returned within 5 calendar days from the date of receipt.
4.2:2 In response to a product or batch recall.
4.2:3 Where the products or packages are alleged to be faulty.
4.3 In these cases the following procedures apply:
4.3:1 Error in delivery or ordering: The goods must be returned within 5 calendar days of receipt. Items requiring temperature-controlled storage will be accepted to correct a delivery error only. In this case the goods must be returned not later than the next working day and must have been stored correctly whilst on the Customer’s premises. To be considered for return the goods must be accompanied by a Returns Note showing: Name and address of the Customer returning the goods. Quantity, description, strength. Pack size and price of the goods. Invoice number of the invoice on which the goods were supplied. Reason for the return. The goods must be in perfect original condition, not be marked in any way, should not show any evidence of having been tampered with, and carrying a PL number. In the event of any of the above conditions not being met goods will not be accepted for return and the Customer will be charged for items as per invoice.
4.3:2 Product or batch recall returns: The recall arrangements to a medical product are dictated by the product licence holder and goods will only be accepted according to the specific instructions relating to the circumstances surrounding each recall. Goods must be returned as instructed, accompanied by a Returns Note with the information listed in 4.3:1, indicating the type of recall, and where appropriate, the batch number(s). This note should not have other products on it. Goods must be packed separately and clearly identified as returns relating to a products or batch recall. Credit will only be issued as authorised by the Manufacturer concerned and at such time specified by them.
4.3:3 Faulty product or package returns: Follow these procedures: Goods must be packaged separately and accompanied by a separate Returns Note with the information listed in 4.3:1. Goods must be packaged separately, and collection requested. Goods returned with faulty packaging will be forwarded by prior arrangement to the Manufacturer for examination and comment, along with the name, address and telephone number of the original complaint. Where the product is alleged to be faulty the procedure above will be followed but, in addition, the details of the alleged fault should be telephoned to Customer Services so that the Manufacturer is alerted as quickly as possible. This in no way precludes a healthcare professional / customer from dealing directly with the Manufacturer on the grounds of patient safety. Credit will only be authorised by the Manufacturer concerned and at such time specified by them.
4.4 If these conditions have not been met as stipulated RNA SUPPLIES reserves the right to not to accept the goods for return and to destroy or demand destruction of said goods.
5. OPERATING AND SUPPLY POLICY
5.1 RNA SUPPLIES reserve the right to record all telephone calls to or from RNA SUPPLIES for training purposes and in relation to any contractual disputes.
5.2 RNA SUPPLIES will supply to Dental Surgeons/Medical Doctors/Pharmacists and other healthcare related or non healthcare related customers, not as a consumer but on a business to business basis and not for use otherwise.
6. RESPONSIBILITIES, HEALTH AND SAFETY AT WORK
6.1 RNA SUPPLIES will retain ownership of the goods until they are paid in full. Customers are responsible for ensuring that they comply with all statutory governmental and local authority regulations in relation to goods purchased from RNA SUPPLIES. The transfer of risk of damage to the goods shall take place at the moment when the goods leave RNA SUPPLIES possession or control. Where goods are delivered by carrier any claims for loss or damage in transit must be made by the Customer against the carrier in accordance with any terms and conditions of business of the carrier.
6.2 It is illegal to send contaminated goods through the post.
6.3 Equipment containing mercury must be emptied before return.
6.4 The details of the method used for sterilisation must accompany the returned item.
6.5 RNA SUPPLIES reserve the right not to handle items which do not meet the above criteria.